Candid Executive Counsel

• Executive/ Internal Communications Strategies and Plans aligned with External Communications
• Messaging and Delivery Methods Tailored to Senior Leaders, Managers, and Employee Groups ... Reflecting the Executive's Style and 'Voice'
• Communications Management for Live Events, Online Audio/ Video Webcasts, Small Group Dialogues, Email/ Text Messages, and Intranet Content
• Thorough Understanding of the Market, Technologies, and Competition
• Continous Sensing of Employee Attitudes and Issues for Pre-Message Executive Preparation and Post-Message Follow-Up

Representative Executive Messaging:

How Are We Doing?

"Five months ago some things around here were broken. So we addressed the basics. We put processes in place to get the job done right and regained out customer focus. We did a lot of foundational work, and we're making the right angle turn toward a great future."

I was recruited by Nortel to lead the executive/ internal communications team for Enterprise Solutions, a business led by new President Bill Conner. The acquisition had been struggling to compete effectively against Cisco and Lucent/ Avaya.

This 1st "Leading Indicators" message to employees resonated with CEO John Roth, who wrote to Conner: "This is what troops need to hear -- real direction and leadership without BS, but an optimistic we can and will do this tone!!"

Click here to read the complete Leading Indicators message.

CEO and Senior Executive Messaging Full range of live/ print/ online internal and external message strategy, development, coaching, event management, posting, and feedback. Click here to read an intranet report on a national sales conference. Click here to read an intranet report on an inventor patent award recognition event.

Accelerate in '08

"These are clearly exciting times to be in the telecom industry. I've recently returned from the Mobile World Congress in Barcelona where the conversations among the 50,000 attendees were wide-ranging and spirited: everything from Next Generation Mobile Networks (NGMN) and how bandwidth-hungry applications such as much and video are driving demand for 4G/ LTE ... to the Sprint-Clearwire-Intel group's revived WiMAX plans ... to the new Evolved EDGE for GSM networks ... to speculation on industry consolidation ... to Microsoft's bold bid for Yahoo and Google's interest in a piece of the wireless spectrum."

Employee message written for President, Carrier Networks.
Click here to read the complete text.

A Sense of Urgency, A Sense of Confidence

"We need to standardize our product offers. Product management needs to focus on how we can make it easier for our sales people to sell the product in as few configurations as possible and make it easier to deply. We owe the account teams a very locked-down, focused Plan of Record that can be overlaid onto the account plan so the sales people feel confident that we are going to nail the committed dates. This will drive improved margins."

Employee message written for President, Wireless & Core Networks.
Click here to read the complete text.

External and Internal Aligned CEO and Regional President Internet/ Intranet Reports from the World Congress. To read the message from Robert Mao, President and CEO, Greater China, click here. To read the message from Steve Pusey, President, EMEA, click here. To read the message from CEO Frank Dunn, click here.

Greater China region continues world-leading wireless growth

"Among the more than 1.4 billion wireless subscribers worldwide, roughly one-fifth of these are in Greater China. Our GSM customer China Mobile has the most subscribers of any wireless global operator -- more than 160 million -- and another customer, China, Unicom, using CDMA access, is third with over 100 million users. In Taiwan, Chungwa Telecom is the largest GSM wireless service provider, and uses Nortel Networks equipment exclusively in their infrastructure."

One in a series of external/ internal messages written for the Nortel CEO and Regional Presidents